Getting back in
What to do depends on what you lost.
| You lost… | Do this |
|---|---|
| Your Rogue Productions password | Reset it by email. (Accounts your organization manages may not allow a password.) |
| Your two-step device (phone / authenticator) | Use a backup code, or reset two-step by email. You’ll set it up again after signing in. |
| Access to your personal Microsoft account | Recover it with Microsoft at account.live.com/acsr. Or, if you added a password, sign in with it. |
| Your work account (left the job, account disabled) | If your Rogue Productions account is personal and has a password or another Microsoft account, use that. If not, reset a password by email to your account’s address — unless your organization manages the account. |
| Everything | Contact support. We verify you through the email address on the account. |
Prepare now
- Keep your backup codes somewhere safe.
- Have at least two ways in: a Microsoft account and a password, or two Microsoft accounts.
- Keep your account email current in Profile — it’s how we recover your account.
Still stuck? Contact Rogue Productions support — include the “Reference” shown on any sign-in error page. This guide describes how sign-in works today; it is updated with every change to it.